HBR Staff
The entrepreneur who founded and grew the largest startup in the world to $10 billion in revenue and got fired is someone you have probably never heard of. The guy who replaced him invented the idea of the modern corporation. If you want to understand the future of Tesla, and Elon Musk’s role in it — something many are keen to do, given the spate of negative headlines about the company — you should start with a bit of automotive history from the 20th century.
Alfred P. Sloan and the Modern Corporation
By the middle of the 20th century, Alfred P. Sloan had become the most famous businessman in the world. Known as the inventor of the modern corporation, Sloan was president of General Motors from 1923 to 1956 when the U.S. automotive industry grew to become one of the drivers of the U.S. economy.
Today, if you look around the United States it’s hard to avoid Sloan. There’s the Alfred P. Sloan Foundation, the Sloan School of Management at MIT, the Sloan program at Stanford, and the Sloan/Kettering Memorial Cancer Center in New York. Sloan’s book My Years with General Motors, written half a century ago, is still a readable business classic.
Peter Drucker wrote that Sloan was “the first to work out how to systematically organize a big company. When Sloan became president of GM in 1923, he put in place planning and strategy, measurements, and most importantly, the principles of decentralization.”
When Sloan arrived at GM in 1920 he realized that the traditional centralized management structures organized by function (sales, manufacturing, distribution, and marketing) were a poor fit for managing GM’s diverse product lines. That year, as management tried to coordinate all the operating details across all the divisions, the company almost went bankrupt when poor planning led to excess inventory, with unsold cars piling up at dealers and the company running out of cash.
Borrowing from organizational experiments pioneered at DuPont (run by his board chair), Sloan organized the company by division rather than function and transferred responsibility down from corporate into each of the operating divisions (Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac). Each of these GM divisions focused on its own day-to-day operations with each division general manager responsible for the division’s profit and loss. Sloan kept the corporate staff small and focused on policy making, corporate finance, and planning. He had each of the divisions start systematic strategic planning. Today, we take for granted divisionalization as a form of corporate organization, but in 1920, other than DuPont, almost every large corporation was organized by function.
Sloan put in place GM’s management accounting system (also borrowed from DuPont) that for the first time allowed the company to: (1) produce an annual operating forecast that compared each division’s forecast (revenue, costs, capital requirements and return on investment) with the company’s financial goals; (2) provide corporate management with near real-time divisional sales reports and budgets that indicated when they deviated from plan; (3) allocate resources and compensation among divisions based on a standard set of corporate-wide performance criteria.
Modern Corporation Marketing
When Sloan took over as president of GM in 1923, Ford was the dominant player in the U.S. auto market. Ford’s Model T cost just $260 ($3,700 in today’s dollars) and Ford held 60% of the U.S. car market. General Motors had 20%. Sloan realized that GM couldn’t compete on price, so GM created multiple brands of cars, each with its own identity targeted at a specific economic bracket of American customers. The company set the prices for each of these brands from lowest to highest (Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac). Within each brand there were several models at different price points.
The idea was to keep customers coming back to General Motors over time to upgrade to a better brand as they became wealthier. Finally, GM created the notion of perpetual demand within brands by continually obsoleting their own products yearly with new models rolled out every year. (Think of the iPhone and its yearly new models.)
By 1931, with the combination of superior financial management and an astute brand and product line strategy, GM had 43% market share to Ford’s 20% — a lead it never relinquished.
Sloan transformed corporate management into a real profession, and its stellar example was the continuous and relentless execution of the GM business model.
What Does GM Have to Do with Tesla and Elon Musk?
Well, thanks for the history lesson, but why should I care?
If you’re following Tesla, you might be interested to know that Sloan wasn’t the founder of GM. Sloan was president of a small company that made ball bearings, which GM acquired in 1918. When Sloan became president of General Motors in 1923, it was already a $700 million company (about $10.2 billion in sales in today’s dollars).
Yet, you never hear who built GM to that size. Who was the entrepreneur who founded what would become General Motors 16 years earlier, in 1904? Where are the charitable foundations, business schools, and hospitals named after the founder of GM? What happened to him?
The founder of what became General Motors was William (Billy) Durant. At the turn of the 20th century, Durant was one of the largest makers of horse-drawn carriages, building 150,000 a year. But in 1904, after his first time seeing a car in Flint, Michigan, he was one of the first to see that the future was going to be in a radically new form of transportation powered by internal combustion engines.
Durant took his money from his carriage company and bought a struggling automobile startup called Buick. Durant was a great promoter and visionary, and by 1909 he had turned Buick into the best-selling car in the United States. Searching for a business model in a new industry, and with the prescient vision that a car company should offer multiple brands, that year he bought three other small car companies — Cadillac, Oldsmobile, and Pontiac — and merged them with Buick, renaming the combined company General Motors. He also believed that to succeed the company needed to be vertically integrated and bought up 29 parts manufacturers and suppliers.
The next year, 1910, trouble hit. While Durant was a great entrepreneur, the integration of the companies and suppliers was difficult, a recession had just hit, and GM was overextended with $20 million in debt from all the acquisitions and was about to run out of cash. Durant’s bankers and board fired him from the company he had founded.
For most people the story might have ended there. But not for Durant. The next year Durant cofounded another automobile startup, this one started with Louis Chevrolet. Over the next five years Durant built Chevrolet into a competitor to GM. And in one of the greatest corporate comeback stories, in 1916 Durant used Chevrolet to buy back control of GM with the backing of Pierre duPont. He once again took over General Motors, merged Chevrolet into GM, bought Fisher Body and Frigidaire, created GMAC, GM’s financing arm, and threw out the bankers who six years earlier had fired him.
Durant had another great four years at the helm of GM. At the time he was not only running GM but was a major Wall Street speculator (even on GM stock) and was big in the New York social scene. But trouble was on the horizon. Durant was at his best when there was money to indulge his indiscriminate expansion. (He bought two car companies — Sheridan and Scripps-Booth — that competed with his existing products.) But by 1920, a post–World War I recession had hit, and car sales had slowed. Durant kept building for a future assuming the flow of cash and customers would continue.
Meanwhile, inventory was piling up, the stock was cratering, and the company was running out of cash. In the spring of 1920 the company had to go to the banks and get an $80 million loan (about a billion dollars in 2018) to finance operations. While everyone around him acknowledged he was a visionary, Durant’s one-man show was damaging the company. He couldn’t prioritize, couldn’t find time to meet with his direct reports, fired them when they complained about the chaos, and the company had no financial controls other than Durant’s ability to raise more money. When the stock collapsed, Durant’s ownership share was at risk of being taken over by the bankers he owed, who would then own a good part of GM. The board decided that the company had enough vision — they bought out Durant’s shares and realized it was time for someone who could execute.
Once again, his board (this time led by the DuPont family) tossed him out of General Motors (when GM sales were $10 billion in today’s dollars).
Alfred Sloan became the president of GM and ran it for the next three decades.
William Durant tried to build his third car company, Durant Motors, but he was still speculating on stocks, and got wiped out in the Depression in 1929. The company closed in 1931. Durant died managing a bowling alley in Flint, Michigan, in 1947.
From the day Durant was fired in 1920, and for the next half a century, American commerce would be led by an army of “Sloan-style managers” who managed and executed existing business models.
But the spirit of Billy Durant would rise again in what would become Silicon Valley. And 100 years later Elon Musk would see that the future of transportation was no longer in internal combustion engines and build the next great automobile company.
Days of Futures Past for Tesla
In all of his companies, Elon Musk has used his compelling vision of a future transformed to capture the imagination of customers and, equally important, of Wall Street, raising the billions of dollars to make his vision a reality.
Yet, as Durant’s story typifies, one of the challenges for visionary founders is that they often have a hard time staying focused on the present when the company needs to transition into relentless execution. Just as Durant had multiple interests, Musk is not only Tesla’s CEO and product architect, overseeing all product development, engineering, and design. At SpaceX (his rocket company) he’s CEO and lead designer overseeing the development and manufacturing of advanced rockets and spacecraft. He’s also the founder at Boring Company (the tunneling company) and cofounder and chair of OpenAI.
All of these companies are doing groundbreaking innovation, but even Musk only has 24 hours in a day and seven days in a week. Others have noted that diving in and out of your current passion makes you a dilettante, not a CEO.
One of the common traits of a visionary founder is that once you have proven the naysayers wrong, you convince yourself that all your pronouncements have the same prescience.
For example, after the success of the Model S sedan, Tesla’s next car was an SUV, the Model X. By most accounts, Musk’s insistence on adding bells and whistles (like the Falcon Wing doors and other accoutrements) to what should have been simple execution of the next product made manufacturing the car in volume a nightmare. Executives who disagreed (and had a hand in making the Model S a success) ended up leaving the company. The company later admitted that the lesson learned was hubris.
The Tesla Model 3 was designed to be simple to manufacture, but instead of using the existing assembly line Musk said, “the true problem, the true difficulty, and where the greatest potential is, is building the machine that makes the machine. In other words, it’s building the factory. I’m really thinking of the factory like a product.” It may turn out that the Model 3 was a great example of over-automating an assembly line.
Tesla now has a pipeline of newly announced products, a new Roadster (a sportscar), a semi truck, and a hinted crossover called the Model Y. All of them will require execution at scale, not just vision.
Unlike Durant, Musk has engineered his extended tenure, and this year he got his shareholders to give him a new $2.6 billion compensation plan if he can grow the company’s market cap in $50 billion increments to $650 billion. The board said that it “believes that the Award will continue to incentivize and motivate Elon to lead Tesla over the long-term, particularly in light of his other business interests” (emphasis mine).
Yet as Tesla struggles in the transition from a visionary pioneer to reliable producer of cars in high volume, one wonders if that $2.6 billion would be better spent finding Tesla’s Alfred P. Sloan.
Original source: http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/mGq5Xqxjf5Y/to-understand-the-future-of-tesla-look-to-the-history-of-gm.
